No longer needed

Return an item you no longer want

Under your right of withdrawal (Legislative Decree 206/2005) you can return items within 14 days, no reason needed. You arrange and pay for the return shipment.

Start your withdrawal return

Keep your order number and the email used at purchase handy.

Did the product arrive damaged, faulty or wrong? Report a problem instead →
1

You have 14 days

You have 14 calendar days from the day you receive your package to request a return.

2

Start your return

  • Enter your order number and the email used for the purchase in the form below.
  • Select the items you want to return.
  • Wait for the approval confirmation you'll receive by email.
3

Prepare the items

  • Put the items back in their original packaging, in perfect condition and unused (beyond what's needed to check model, colour or features).
  • Make sure each item is complete — for example both pieces of a pair, and all components for kits.
  • Items must keep their identification tag and the matching security seal.
Not eligible for withdrawal: intimate apparel, swimwear, and personalised clothing with names or numbers other than those of the official team players.
4

Ship it back (at your expense)

  • Use a courier of your choice or the postal service. Send an insured, prepaid package — choose a courier with tracking.
  • All shipping costs and any customs duties are your responsibility.
  • Send everything in a single shipment.
  • Packages sent cash-on-delivery or freight-collect will not be accepted.
Return address
Twinkly c/o Calicantus S.r.l.
Via L. Mazzon 30, 30020 Quarto d'Altino (VE), Italy

Shipping from a non-EU/non-EEC country? Consult our dedicated guide first — any shipping costs and duties for returning a withdrawal from outside the EU are also at your expense.

5

Your refund

The refund is issued to the original payment method used for the purchase, no later than 14 days from when we receive the return and verify its condition at our warehouse. Depending on your payment method, the credit may take a little longer to appear.

Will my original shipping be refunded?
Only if you return your entire order. For a partial return, the original shipping costs are not refunded.

Want a different size or model? Direct exchanges aren't possible — return the item for a refund and place a new order for the one you want. Check availability in the store before reordering.

Before you ship

Unauthorised, incomplete or non-compliant returns may be refused or delayed, which can mean no refund is issued and extra costs at your expense. Always complete the return procedure above before sending anything.