Most Twinkly Christmas Lights are IP44 certified, making them suitable for outdoor use. This includes string lights, curtain lights, icicles, clusters, light trees, C9 bulbs, and dots (except for the USB version with 60 LEDs). If you plan to use your Twinkly Christmas lights outdoors, it's best to protect controllers and power supplies with dry boxes or place them in a safe, dry location.

Thanks to Mapping technology available with the Twinkly App, you can place your smart lights however you like. The Twinkly App pinpoints the location of each smart LED light, ensuring that the effects are perfectly aligned with the shape of your Christmas lights installation.

Always check the IP rating of your Twinkly smart LED lights. An IP44 rating means the smart lights are suitable for outdoor use, while an IP20 rating means they should only be used indoors. Make sure your device, especially the controller, is not covered or placed on top of anything that can trap heat (such as a carpet or rug) and keep it away from heat sources to prevent overheating. Do not cut or manipulate Twinkly lighting products. Altering them can cause damage and will void the warranty.

While LED smart lighting is energy efficient by design, Twinkly Strings 750 offers exceptional power efficiency, providing brilliant Christmas lights while saving energy.

Use the Grouping feature in the Twinkly app to link two or more Christmas light sets together. Set up a Sync group to make them play the same effects or a Join group to make them act a single light set. An Area group is for an extra-large installation. Each Twinkly device needs to be plugged into a power outlet using its power adapter.

The warranty policy for Twinkly smart lights products can vary depending on the country and the method of purchase (whether bought directly from our shop or through an authorized dealer). For complete details, please refer to the warranty policy article on our website here.

For the best experience with your Twinkly Christmas lights, make sure to:

1. Update Regularly: Keep your Twinkly app and firmware up to date.
2. Stay Connected: Ensure your device is connected to your 2.4 GHz Wi-Fi network and that your smartphone is on the same network. A green dot next to your device means you’re online—if it's gray, you’re offline.
3. Check Power: Verify that your power supply is securely plugged into the outlet.
4. Reset if Needed: If you encounter issues, try resetting your device to factory settings.
   The Twinkly Help Center is here for you every day. If you need assistance, our friendly team is just a call away!

Vertical or diagonal lighting effects work best on Christmas trees. Try options like snow, fireworks, waves, up-down, diagonal, chroma falls, sparkles, or candy cane for stunning results. Complex patterns display best on Christmas trees with high LED light density.

Keep smart Christmas lights in good condition by properly storing them after the holiday season. First, turn off and unplug the smart LED lights to avoid any electrical issues. Carefully untangle the Christmas lights to avoid knots or kinks, then wrap them around a spool, a piece of cardboard, or a dedicated light storage reel to keep them organized. If possible, use the original packaging, or store the smart lights in a sturdy container like a plastic storage bin with a lid to protect against dust and moisture. Store the Twinkly Lights in a cool, dry place and keep the container away from direct sunlight.

Twinkly Light Trees for Christmas come in various heights and smart LED counts. The only difference is the number of poles needed for mounting. Each additional height requires one more pole. You can find a tutorial for mounting here.

However, the 1000 LED Light Tree does not include a pole (sold separately) and has slightly different assembly steps. Detailed instructions for installation are provided in the booklet. For any setup faq-items, refer to the instructions or online tutorials here.

Pre-lit Christmas trees vary in height, smart LED lights count, and material to meet the needs of different spaces and styles.