If your product is connected to the power supply, check if the lights on the controller are on.
- On the controller a steady green light is on.
- If the Twinkly_XXXXXX list doesn’t come up in the available Wi-Fi lists probably something is causing an interference.
Please try to move your Twinkly to another room/building and try to exclude or confirm this kind of issue.
- On the controller a blinking green/blue (Generation 1) or red/blue (Generation II) light on.
- Twinkly is trying to connect to the local wifi network: reset your Twinkly and try again.
if this doesn’t help, please contact us at firstname.lastname@example.org
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