Frequently Asked Questions

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Here's our FAQ.

• What is the difference between the starter set e the add-ons?

  The “Twinkly starter set” is the complete set that contains the light chain and the controller that manages the lights and interacts with the app.
  The add-ons are led chains that you can add to the starter set.
  Each starter set can be connected to a single add-on only.
  The 56 and 105 LEDs starter set are compatible with add-ons.

• Which is the ideal Twinkly set for my tree?

  Twinkly is brighter than any other traditional light chain: thanks to its unique features you can place less lights on the tree compared to what you were used to do. We wrote this article to help you make a choice easily: LINK

• What if I want more light on my tree?

  There are two ways of adding LEDs:

  • Connecting an add-on to your Twinkly.
  • Connecting more than one Twinkly starter set with the Group feature (for example, three 175 LEDs Twinkly to make a single 525 LEDs string).
• What is the “group” feature?

  The “group” feature allows you to connect more than one Twinkly.
  There are two types of “groups”:

  • Group sync: it synchronizes more than one Twinkly applying the same effect on each of them (this is ideal for those of you who have more than one objects and want them to perform the same effect at the same time). This feature clones the effect of the first Twinkly to the others, and that’s why we suggest you use it for similar and same-length-Twinkly sets. The system is tested to sync up to 5 Twinkly.
  • Group join: this feature generates one Twinkly out of a some of them. This means you will see one single effect running through all of them. You can put together two different Twinkly (for example, one 105 LEDs Twinkly and one 175 LEDs Twinkly) or more than one (for example, three 175 LEDs Twinkly).
• Can you place Twinkly outdoor?

  Twinkly is IP44 certified and thus it’s rain resistant.

• Do you necessarily have to place Twinkly on a tree?

  There are no limits to your imagination! Thanks to its features Twinkly can be used to decorate any objects, such as columns, cones, windows, doors, walls, …
  We designed many functionalities specifically for the Christmas tree, but thanks to the LEDs computer vision technology the app will be able to recognize any shape you make and will let you create your own effects and patterns.

• How do I make the setup?

  Where do you want to place your Twinkly? You are free to choose it: on a tree, on a column, on a window. Thanks to the visual mapping features, after you position the chain, you will be able to control it from the app.
  In addition, we made a practical guide to help you place the lights. Just take the smartphone and choose between the 2D option (on one side) or the 3D one (on the entire tree) and the app will guide you smoothly through the correct setup.

• What do I need to use Twinkly?

  You just need and Android or Apple device to download the app.
  Twinkly is completely independent and generates its Wi-Fi network that interacts with your smartphone. Moreover, by connecting Twinkly to your home Wi-Fi network, you will be able to access additional features.

• Why should I connect Twinkly to my home Wi-Fi network?

  Connecting Twinkly to a local network is beneficial on many levels: firstly, you will have a wider coverage and you will be able to use the app from any place in the house. In addition, if your device automatically connects to the network, as soon as you get home you are ready to start using Twinkly.

• Should I place the lights on a single side or on the entire tree?

  You are free to choose. Thanks to our technology, the app will help you make the perfect setup on the tree. You will only have to select your Twinkly and start playing with the effects!

• What are the differences between the 2017 and the 2018 products?

  Our products’ family has grown, in 2018 we do not have only strings, but also walls, figures and pre-lit trees and decor. This means we needed a new way to make them work together this brings the first main difference from the 2017 and the 2018 product version.

  • The 2018 has no more the plug to connect one string to another one, but all the Twinkly products could work together by creating a group within the app.
  • With the 2018 there are no more “Starter Set” and “Add-on Set” but each Twinkly comes with its own controller and plug.

  Note: all the 2016 and 2017 products are fully compatibile with the 2018 products and they could be grouped together.

   

  General enhancements:

  • All the hardware components have been enhanced, as well as the controller performances that now offers more stable and durable connection.
  • The Firmware installed and its updates helps to increase general performances of your smart decoration.
  • The app have been re-designed and new feature released, keep it updated to not miss anything!
• Where can I buy a Twinkly?

  Twinkly is sold in the best stores worldwide. You can also buy it online directly on our website www.twinkly.com/buy. You can choose the product you desire and place the order through the partners located in your country.

• How should I place the lights?

  You can place your lights as you prefer, there is not a rule!

  Decorate your tree, than, thanks to the mapping procedure you can create a precise map of your LEDs and apply effect with the maximum impact.

  A good advice to obtain a good visual is to place the LEDs on the surface of the tree.

  Some LEDs may be hidden to the camera, worry not, the algorithm will estimate their position, allowing a precise application of the effects.

• What is the difference between making a join group and using an add-on string?

  We recommend the add-ons to those of you who need to add some effects to a string and/or are on a budget (the add-ons, since they don’t include the starter set, are less expensive).
  However, the join features is more performing and scalable and lets you connect more than one 175 LEDs Twinkly in a single string.

• What Twinkly products are available to buy?
  • Multicolour RGB Strings
    These are classic strings of Christmas lights. They are available with 56, 105, 175 and 225
    LEDs. You can group them together using the Twinkly smartphone app. Discover them on
    the Twinkly.com/products website.
  • Multicolour RBW Strings Special Edition
    These strings of Twinkly lights are available with 175 and 225 LEDs. They feature a clear
    bulb (classic Twinkly bulbs are opaque) and emit a particularly warm white light.
    The Special Edition strings let you create light effects that echo traditional Scandinavian
    Christmas lights.
    Discover them on the Twinkly.com/products page.
  • Icicle (USA) /Wall/Curtain
    This Twinkly creation makes for easy decoration of walls, terraces, balconies or windows
    and virtually any other vertical surface.
    They have a horizontal main cable and a variable number of vertical drop light strings. Unlike
    standard strings, the wire is clear, not green. Discover all the sizes and variants on the
    Twinkly.com/products page.
  • Figures
    Snowman and Reindeer are Twinkly's most fun creations. They're proper light sculptures
    which you can enhance with all the Twinkly effects and associate other Twinkly products
    using the iOS and Android smartphone mobile app.
    Discover Cone, Reindeer and Snowman on the Twinkly.com/products page.
  • Pre-lit Decor
    Twinkly's most traditional creations, but smart too: a Wreath and a Garland, whose thick,
    green branches are decorated with Twinkly LEDs, ready to be used.
    Discover them on the Twinkly.com/products page.
  • Pre-lit Tree
    The Twinkly Christmas Trees are brand new this season. These trees have lovely thick,
    green branches and come in different sizes. They are conveniently pre-assembled with all
    the Twinkly lights you need for perfect illumination and creation of effects.
    Connect them to other Twinkly products via the mobile app to create spectacular group
    effects.
    Discover all the sizes and variants of the Pre-lit Tree on the Twinkly.com/products page.
• How many LEDs are in each Twinkly pack?

  The number of LEDs inside Twinkly packs depend on the product type and variant. Check the number
  of LEDs for the product you selected on the website or product pack.

  Just can’t get enough Twinklies? Buy a new product and add it to your existing one by creating a
  group. Find out how!

• How can I have more Twinkly LEDs?

  The possibilities are endless with Twinkly’s mobile app on the AppStore and Google Play Store.
  Find out how to create a group of Twinklies and apply group effects with the Join and Sync functions.

• Can I use Twinklies outdoors?

  Certain Twinkly products can be used outdoors or in a sheltered area. Other can only be used indoors,
  away from atmospheric agents and drastic changes in temperature/humidity.

  Check the icon that describes type of use supported on the website or your Twinkly product pack:

  • [Indoor icon] – Product for indoor use only
  • [Outdoor icon] – Product for indoor and outdoor use (*)
  • [Patio icon] – Product for outdoor use, sheltered from rain and snow.
• Can I remote control Twinkly?

  Yes! From 2018, Twinkly is set up to be linked up with Google Home. Find out how to link devices and
  tell Twinkly to switch on, switch off and remote control effects changes.

• What is the controller?

  The controller is an essential part of every Twinkly product. Besides allowing Twinkly to talk to the
  mobile app on your smartphone, it allows you to:

  • Swipe through and set basic effects, preset on your Twinkly.
  • Connect Twinkly to your smartphone by Wi-Fi and to advanced functions that make
  • Twinkly special like customized effects and creating groups for spectacular effects
    synced with music!
  • Reset the product if there are problems.
• Why connect Twinkly to the local Wi-Fi network (home or office)?

  Connecting your Twinkly products to a local Wi-Fi network at home or in the office will give you an
  even more incredible experience!

  • You can create groups linking a number of products and you can apply spectacular
    customized effects.
  • Connect Twinkly to other devices like Google Assistant
  • Increase the operating range of the connection with your smartphone and Twinkly
    and use the entire range covered by your Wi-Fi connection.
  • Avoid having to change network every time you want to use Twinkly.
• How do I connect Twinkly to my smartphone?

  Twinkly connects to your smartphone via Wi-Fi. It can actually create its own network that you can detect on your device.

  If you are using Twinkly for the first time, download the Twinkly App AppStore and Google Play Store which will guide you through the procedure and help you get the best out of your smart decoration.

  You can also consult this online guide for connecting Twinkly to your smartphone.

  When you have linked Twinkly to your smartphone, you can link Twinkly to the local Wi-Fi network, if available, at home or in the office and access advanced functions.

  Having problems connecting Twinkly to your smartphone? Check out solutions to the most common problems.

• I can’t remember what network Twinkly is connected to (or access credentials)

  If you can’t remember what network Twinkly is connected to or you’ve forgotten your access credentials, you have to repeat the connection procedure from the start. To do so, follow the reset procedure  and then the guided procedure for connection to a known Wi-Fi network or follow the instructions on the smartphone App.

• What are Pre-lit products?

  Pre-lit products are pre-assembled products. They are Trees, Wreaths and Garlands pre-assembled with Twinkly lights for perfect illumination and incredible effects.

  They’re ready in minutes and link up to form groups, the perfect touch to make your Christmas even more magical.

• Can I install Twinkly on more than one network?

  Yes, but only one Wi-Fi network at a time.

• How can I install Twinkly on a new network?

  To connect Twinkly to a new local Wi-Fi network you should proceed to a reset, then follow the procedure to connect it to the new network.

  Here’s a couple of guides that could help:

  Reset your Twinkly
  Directly connect Twinkly to your Smartphone
  Connect Twinkly to a local Wi-Fi network

• I can’t see the Twinkly_XXXXXX Wi-Fi network in the Wi-Fi network list on my smartphone

  If your product is connected to the power supply, check if the lights on the controller are on.

  • A continuous green LED on shows your product is ready to be paired with your smartphone.
  • If the Twinkly_XXXXXX list doesn’t come up in the available Wi-Fi lists probably something is causing an interference.
    Please try to move your Twinkly to another room/building and try to exclude or confirm this kind of issue.

   

• Where can I buy Twinkly?

  You can buy Twinkly in the best technology, home automation and garden stores, both online and in your Country.
  Discover Twinkly stockists in your Country.

  If your Country is not on the list, you could still purchase from an e-commerce that offers international shipping like:

  • Amazon.com
  • Amazon.it
  • Festive-lights.com
  • Allekabels.nl
  • Villagecollection.it

  … And many others!

• How many LEDs do I need to decorate my Christmas tree?

  If you are going to decorate a Christmas tree with Twinkly, please consider that the number of LEDs suggested depends on more factors: first depends on the size of your tree, then on how much of the total surface you want to decorate, and at the end, it depends on your taste!

  Please consider these options as a general guideline to a Christmas tree decoration with Twinkly, then adjust the total amount based on your taste.

  Decorate a 5 feet tree – 150 cm

  For a “Single layer” decoration, only on the front/one half of the tree,  we suggest to purchase 1 * 105 LEDs String.
  For  a “360° perfect fit” we suggest to double the number of the LEDs purchasing 2 * 105 LEDs Strings. Or, as an alternative 1 * 225 LEDs String.

   

  Decorate a 6 feet tree – 180 cm

  For a “Single layer” decoration, only on the front/one half of the tree, we suggest to purchase 1 * 175 LEDs String.
  For  a “360° perfect fit” we suggest to double the number of the LEDs purchasing 2 * 175 LEDs Strings.

   

  Decorate a 7 feet tree – 210 cm

  For a “Single layer” decoration, only on the front/one half of the tree, we suggest to purchase 1 * 225 LEDs String.
  For  a “360° perfect fit” we suggest to double the number of the LEDs purchasing 2 * 225 LEDs Strings.

   

  Decorate a 9 feet tree – 270 cm

  For a “Single layer” (only on the front/one half)  we suggest to purchase 2 * 175 LEDs  Strings.
  For  a “360° perfect fit” we suggest to increase the number of the LEDs purchasing 3 * 175 LEDs Strings. 

   

  Happy Decorating!

• Which are the differences between the Standard string and the Special Edition one?

  The Warm White

  In 2018 we created the Special Edition String, it comes in 175 and 225 LEDs and respond to customers who desire a more traditional range of colors and finishing of their Twinkly, and it introduce a true Warm White in Twinkly.

  Here you can see the difference between, from the left:

  • Frozen White – with a Standard String
  • Deep White – with a Standard String
  • Warm White – with the Special Edition String

   

  

   

   

  The color palette

  The main difference between the Standard and the Special Edition is the color of LEDs.
  In the Standard Strings, LEDs are RGB. This means you can obtain for each of your LED over 16 millions colors combining Blue, Red and Green lights.

  This is the color palette of a Standard String LEDs

   

  

   

  In the Special Edition we replaced the green light with a Warm White one.
  This is the palette of colors available with a Special Edition string.

   

  

   

  The Transparent Lamps

  The final effect of a Special Edition string is more traditional, this is due to the presence of the Warm White light but also to the transparent lamps that give a final more traditional polish to all fo the colors.

  Here the Special Edition transparent lamps:

  

   

  Here the Standard String lamps:

   

  

   

  At the end, the Special Edition is the perfect choice for those who loves a traditional allure for their Christmas decoration and for those who which to pair them with existent traditional lights.