Frequently Asked Questions

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Here's our FAQ.

• Why should I connect Twinkly to my home Wi-Fi network?

  Connecting Twinkly to a local network is beneficial on many levels: firstly, you will have a wider coverage and you will be able to use the app from any place in the house. In addition, if your device automatically connects to the network, as soon as you get home you are ready to start using Twinkly.

• How should I place the lights?

  You can place your lights as you prefer, there is not a rule!

  Decorate your tree, than, thanks to the mapping procedure you can create a precise map of your LEDs and apply effect with the maximum impact.

  A good advice to obtain a good visual is to place the LEDs on the surface of the tree.

  Some LEDs may be hidden to the camera, worry not, the algorithm will estimate their position, allowing a precise application of the effects.

• Can Twinkly strings be extended?

  Yes, virtually.
  You can join together multiple strings with the same LED profile, thanks to the app.

  They must be all RGB, all RBW, all RGBW or all AWW.

  Find out how to create a group of Twinkly and apply group effects with the Join, Sync and Scene functions.

• Can I use Twinkly outdoor?

  All Twinkly are IP44 certified. They are weatherproof and they can resist to rain and snow, but the can’t be plunged into the water.

  Temperatures:
  Generation 1: from 0 °C to 40 °C or 32°F to 104°F
  Generation 2: from -15 °C to 40 °C  or  14°F to 104°F

  In any cases they should be protected from strong atmospheric agents and drastic changes in temperature/humidity.

  IMPORTANT NOTE: always keep the controller and the plug in a proof place, away from waters and snow.

  The most part can be used outdoors or in a sheltered area. Other can only be used indoors.
  Check the icon that describes type of use supported on the website or your Twinkly product pack:

  • [Indoor icon] – Product for indoor use only
  • [Outdoor icon] – Product for indoor and outdoor use (*)
  • [Patio icon] – Product for outdoor use, sheltered from rain and snow.

  (*) please always store the controller and the plug in a safe place.

• Can I remote control Twinkly?

  Yes!Twinkly works with with Google Home and Amazon Alexa.

  Find out how to add Twinkly to your smart home assistant and tell Twinkly to switch on, switch off and remote control color changes.

• What is the controller?

  The controller is an essential part of every Twinkly product.
  It’s the control box you can find between the plug and the lights and it manages the lights.

  Is composed by:

  Status light indicator
  Please refer to these table for the controller status indicator light index.

  Round button
  The button allows to swipe through and set basic effects, preset on your Twinkly.
  And reset the product to the factory setup.

• Why connect Twinkly to the local Wi-Fi network (home or office)?

  Connecting your Twinkly products to a local Wi-Fi network at home or in the office will give you an
  even more incredible experience!

  • You can create groups linking a number of products and you can apply spectacular
    customized effects.
  • Connect Twinkly to other devices like Google Assistant and Amazon Alexa
  • Increase the operating range of the connection with your smartphone and Twinkly
    and use the entire range covered by your Wi-Fi connection.
  • Avoid having to change network every time you want to use Twinkly.
• How do I connect Twinkly to my smartphone?

  Twinkly connects to your smartphone via Wi-Fi. It can actually create its own network that you can detect on your device.

  If you are using Twinkly for the first time, download the Twinkly App AppStore and Google Play Store which will guide you through the procedure and help you get the best out of your smart decoration.

  You can also read this online guide to:

  Configure Twinkly Generation I for the first time.
  Configure Twinkly Generation II for the first time.

• I can’t remember what network Twinkly is connected to

  If you can’t remember what network Twinkly is connected to or you forgot your wifi access credentials, you can  reset your Twinkly and start again from scratch the configuration procedure.

• What are Pre-lit products?

  Pre-lit products are pre-assembled products. They are Trees, Wreaths and Garlands pre-assembled with Twinkly lights for perfect illumination and incredible effects.

  They’re ready in minutes and link up to form groups, the perfect touch to make your Christmas even more magical.

• Can I install Twinkly on more than one network?

  Yes, but only one Wi-Fi network at a time.
  To connect Twinkly to a new Wi-fi network please reset Twinkly and connect to the new network thought the app.

• How can I install Twinkly on a new network?

  To connect Twinkly to a new local Wi-Fi network you should proceed to a reset, then follow the procedure to connect it to the new network.

  Here’s a couple of guides that could help:

  Reset your Twinkly
  Directly connect Twinkly to your Smartphone
  Connect Twinkly to a local Wi-Fi network

• I can’t see the Twinkly_XXXXXX Wi-Fi network in the Wi-Fi network list on my smartphone

  If your product is connected to the power supply, check if the lights on the controller are on.

  Scenario 1

  • On the controller a steady green light is on.
  • If the Twinkly_XXXXXX list doesn’t come up in the available Wi-Fi lists probably something is causing an interference.
    Please try to move your Twinkly to another room/building and try to exclude or confirm this kind of issue.

  Scenario 2

  • On the controller a blinking green/blue (Generation 1) or red/blue (Generation II) light on.
  • Twinkly is trying to connect to the local wifi network: reset your Twinkly and try again.

  if this doesn’t help, please contact us at support@twinkly.com

   

• Where can I buy Twinkly?

  You can buy Twinkly in the best technology, home automation and garden stores, both online and in your Country.
  Discover Twinkly stockists in your Country.

  Select a Country to see the list of e-commerce shipping there, a list of multistore or local store.
  To browse local store add your ZIP code and define the distances.

  If your Country is not on the list, here the list of e-commerce shipping worldwide.

• How many LEDs do I need to decorate my Christmas tree?

  If you are going to decorate a Christmas tree with Twinkly, please consider that the number of LEDs suggested depends on more factors:

  • The size of your tree,
  • If you want to decorate only the front or 360°
  • … And on your taste!

   

  Play with our Christmas tree Led calculator!

  Please consider these options as a general guideline to a Christmas tree decoration with Twinkly, then adjust the total amount based on your taste.

  Happy Decorating!

• Which are the differences between Regular, Special and Gold Collections?

  Multicolor collection
  The regular multicolor collection is our widest collection: all the lights part of this collection has RGB LEDs.

  RGB LEDs can play over 16mio colors, blending together the Red, the Blue and the Green color source.
  The concave lens and the matte bulbs to enhance the colors and the brightness of each lamp.
  RGB colors includes the wihtes: from cold to warm. In these case they are te result of the blend between the 3 RGB color sources.

  You can group together multiple RGB products: Strings, Icicles, Wall, Curtains, Prelit trees … As long as they have the same LED profile.

  

   

   

  The Special Edition 

  For those who love colors, but get crazy also for the Warm White, we created a special LED, composed by 4 color source channels:
  Red, Green, Blue + Warm White.

  In addition to the 16 million colors developed by the 3 RGB channels, this special LED can play an amazing PURE Warm White. Alone, or blended together with the other colors.

  The concave lens, half clear and half matte, enhance the general brightness, the color blend, and the brilliance of the warm white.
  You can group together multiple RGBW products: Strings, Icicles, Curtains… As long as they have the same LED profile.

   

  

   

  Special edition in 2018 was introduced with a RBW LED profile (Red, Blue, Warm White). This color profile is discontinued but still supported and can be grouped only with other RBW LED strings.

  The Gold Edition 

  

  The Gold Edition is the perfect choice for the lovers of the Christmas’ traditional colors. With their special LED profile, made of three color sources: Amber, Warm White and Cold White, they can express these three colors with a super brilliant finish.
  The brilliancy is enhanced by their concave transparent lens.

  

   

• Can I group Twinkly Generation I with a Twinkly Generation II ?

  Yes, you can group together Twinkly Generation I devices and Twinkly Generation II devices, but they must have the same LED profile.
  Generation I can be RGB and RBW
  Generation II can be RGB, RGBW and AWW

  Please verify to purchase only lights with the same LED profile.

• Which are the differences between Twinkly Generation 1 and Generation 2 ?

  They have a new controller, with a smart and sleek design that features:
  – Bluetooth connectivity for a easier connection to your home wi-fi
  – Enhanced performances
  – Expanded memory

  All the App features are available also for Generation I products.

  We also renovated the lamps, thinner and longer in the Regular and Gold Collection for a more elegant final effect.

  For a detailed list of new features have a look here https://twinkly.com/whats-new/

• Why should I create an account?

  The account creation is now due to support enhanced product features like:

  • Alexa and Google Assistant integration
  • Access shared settings
  • New effect download
  • Advanced support in case of needs
  • Important communication on the service status

  We’ll do not use your personal information for marketing purposes without your explicit consent.

• Can I use Twinkly without an external WiFi network or without internet access?

  Yes definitely!

  Connect Twinkly to a local Wi-fi network is crucial to make the most out of your Twinkly but is not strictly necessary.
  Twinkly will work as a stand alone product or in direct communication with your smartphone.

  Also will work on routers that has not internet access, this solution can be great to manage larger group of Twinkly on their own network (more than 5) without interference of other connected devices.