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Frequently Asked Questions
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Here's our FAQ.
Why should I connect Twinkly to my home Wi-Fi network?
Connecting Twinkly to a local network is beneficial on many levels: firstly, you will have a wider coverage and you will be able to use the app from any place in the house. In addition, if your device automatically connects to the network, as soon as you get home you are ready to start using Twinkly.View page
How should I place the lights?
You can place your lights as you prefer, there is not a rule!
Decorate your tree, than, thanks to the mapping procedure you can create a precise map of your LEDs and apply effect with the maximum impact.
A good advice to obtain a good visual is to place the LEDs on the surface of the tree.
Some LEDs may be hidden to the camera, worry not, the algorithm will estimate their position, allowing a precise application of the effects.View page
- Can Twinkly strings be extended?
Can I use Twinkly outdoor?
All Twinkly are IP44 certified. They are weatherproof and they can resist to rain and snow, but the can’t be plunged into the water.
Generation 1: from 0 °C to 40 °C or 32°F to 104°F
Generation 2: from -15 °C to 40 °C or 14°F to 104°F
In any cases they should be protected from strong atmospheric agents and drastic changes in temperature/humidity.
IMPORTANT NOTE: always keep the controller and the plug in a proof place, away from waters and snow.
The most part can be used outdoors or in a sheltered area. Other can only be used indoors.
Check the icon that describes type of use supported on the website or your Twinkly product pack:
- [Indoor icon] – Product for indoor use only
- [Outdoor icon] – Product for indoor and outdoor use (*)
- [Patio icon] – Product for outdoor use, sheltered from rain and snow.
(*) please always store the controller and the plug in a safe place.View page
- Can I remote control Twinkly?
What is the controller?
The controller is an essential part of every Twinkly product.
It’s the control box you can find between the plug and the lights and it manages the lights.
Is composed by:
Status light indicator
Please refer to these table for the controller status indicator light index.
Round buttonView page
The button allows to swipe through and set basic effects, preset on your Twinkly.
And reset the product to the factory setup.
Twinkly Generation 2 – First time use
Generation 2 First time setup step by step: Wi-fi connection via Bluetooth, mapping and setup.
Create a new static effect
Follow these simple steps to create a new static effect.
Create loop effect
Here you can learn how to make an animated effect that will repeat itself in a loop.
How to create a custom color palette
Customize effects colors in your very personal color palette to match your decoration style this year!