Returns & refunds

• Returned products must be unused.
• Items must have the identification tag with the corresponding security seal.
• Items must be returned in their original packaging. This includes the sealed packaging for specific items and all components for kits.
• Products must be returned in a single shipment.

Within 14 days of your withdrawal request, ship the items to:
Calicantus S.r.l. Via L. Mazzon 30 - 30020 Quarto d’Altino (Venezia), Italia
Shipping costs for the return are your responsibility.
Packages sent cash on delivery or freight collect will not be accepted.

While a direct exchange is not possible, you can easily return your items for a refund and then place a new order for the correct model or a different item. Before placing a new order, please check the availability of the desired size or item in our online store. You will receive a refund for the returned items within 14 days of the package being received at our warehouse.

If you are shipping a return to Italy from a country outside the European Union or the European Economic Area, there are some important customs procedures you must follow.

• Customs Documentation and Shipping AddressThe customs invoice required by the courier must be addressed to Calicantus S.r.l. and must state the actual value of the returned goods.The customs invoice MUST NOT be addressed to Ledworks SRL.Each courier requires specific documentation for returning goods. It is your responsibility to ensure you comply with these rules and fill out the documentation completely and correctly, in line with the sales documents you have.
• Customs DutiesPlease remember that any customs duties will be at your expense.

Attention: No package sent cash on delivery or freight collect will be accepted by the Calicantus S.r.l. warehouse.

• The refund for the invoiced price of returned items will be processed using the same payment method you used for the purchase within 14 days of receiving the return.
• Items that are incomplete, ruined, damaged, or soiled due to your actions will not be refunded and will not, under any circumstances, result in a credit equal to the price of the item originally ordered.
• If the return is due to an error by Calicantus S.r.l., the shipping costs will be borne by the seller; in all other cases, shipping costs will be your responsibility.
• The right of withdrawal procedure means the e-commerce seller will refund the amount paid by the buyer, including shipping costs, via the same payment method used by the user for the purchase, upon the return of the product by the buyer.

• Once your return is received, we will perform a quality check and send you an email with the result of your refund process.
• You will receive an email as soon as the refund is initiated.
• The refund will be processed to your original payment method within 14 business days from the date we receive and verify the conformity of the return at our warehouses.
• The credit for the refund may take longer than 14 days depending on the payment method used.

Yes, the original shipping costs will be refunded only if you return the entire order. If you only return a part of the items, a refund of the initial shipping costs will not be possible.