We aim to process and ship your orders promptly. Please review the details below to understand our shipping process and how to track your delivery.
Order Processing
Orders placed via Twinkly.com are typically processed and shipped within 1 business day of purchase.
Orders received over weekends or U.S. holidays will begin processing on the next business day.
Address & Delivery Instructions
Please double-check your shipping address and delivery instructions at checkout before submitting your order.
While we will do our best to accommodate requests, once an order has entered processing at our warehouse, we are unable to make changes to the shipping address, delivery method, or special instructions.
Delivery Estimates
Delivery times vary depending on your location and the shipping carrier.
Most customers will receive tracking updates to monitor their shipment’s progress.
High-Volume Events & Holidays
During promotional events, holidays, or peak shopping periods, both processing and delivery may take longer than usual.
We recommend placing orders early to account for potential delays.
Shipment Tracking
Once your order ships, you’ll receive an email with tracking information.
Use these details to monitor your package from our facility to your door.
Shipping Responsibility
If we provide a prepaid shipping label, we assume responsibility for the package until it arrives at our facility.
If you choose to ship the item using your own carrier and label, you assume full responsibility for the return - including any loss or damage in transit.
Regional Shipping
We currently ship to addresses within the United States only.
Unfortunately, we cannot ship to P.O. boxes or APO/FPO addresses at this time.
Failed Delivery / Returned Packages
If an order is returned to us due to an incorrect address, refusal, or missed delivery attempts, the customer may be responsible for re-shipping costs.
If the customer chooses not to have the package re-shipped, a refund may be issued minus the original shipping charges, unless the return is the result of a Twinkly error.
Shipping charges are only refundable if:
- The return is due to our error (e.g., defective or wrong item), or
- The prepaid label provided by Twinkly was used for the return.
Have a question about our shipping and returns policy?
Still have a question? Go to our Help Center
Where can I find my order number?
- Order confirmation email: As soon as you complete your purchase, you’ll receive a confirmation email with all the details, including your order number.
- Shipping status email: Once your order is on its way, we’ll send you an update via email. You’ll also find your order number in that message.
- Your Twinkly account: Log in and go to the “My Orders” section to see a full list of your purchases and their order numbers.
How can I check the status of my order or change the delivery address?
You can check your order status by reviewing the confirmation email you received once your order was processed, which contains all the useful information, including your tracking number. If you need further assistance or would like to update your delivery address, please contact our support team directly through this form: https://help.twinkly.com/hc/en-gb/requests/new
What are the shipping times for an order?
Shipping times may vary depending on the period and the destination location; however, they are generally 3–5 business days. Once your order has been processed and handed over to the courier, you will receive a confirmation email with a tracking link to follow every stage of the shipment.
How much does shipping cost?
The shipping cost is $9.99; however, shipping is free for orders over $149.
How can I cancel an order?
Once you place an order, it goes straight into processing to ensure quick and smooth delivery. This means we cannot cancel it afterward. But don’t worry, you can still request a refund! Follow the instructions on our Returns & Refunds page or reach out to our customer service team for assistance. Just submit a request here and choose “Ecommerce” from the drop-down menu.
How can I exercise my right of withdrawal?
You can request to exercise your right of withdrawal by contacting our support center through this form: https://help.twinkly.com/hc/en-gb/requests/new
How can I get assistance if I receive a damaged product during shipping or a different item from the one I ordered?
You can request assistance by contacting our support center through this form: https://help.twinkly.com/hc/en-gb/requests/new. This allows us to carry out the necessary checks and help you with either a replacement or a refund.
How can I request an invoice for my order?
You can request an invoice by contacting our support center through this form: https://help.twinkly.com/hc/en-gb/requests/new and providing your billing details.
How can I stay in the loop with promotions and discounts?
To stay updated on the latest discounts, promotions, new product launches, app features, and creative ideas for using your Twinkly lights, subscribe to our newsletter! Head to the main page of www.twinkly.com, scroll down to the bottom, and enter your email in the subscription box. As a thank you for joining, you’ll receive a 10% discount on your first purchase!
What should I do if the product I want is out of stock?
No need to worry! If the item you are interested in is presently out of stock, please rest assured that we are actively addressing the situation and making every effort to replenish our inventory as swiftly as possible. We understand how disappointing it can be when a desired product is unavailable, and we appreciate your patience during this time.
In the meantime, we encourage you to take advantage of our NotifyMe! service. By simply signing up, you will receive an email notification the moment the product becomes available again. This means you can stay informed and ensure that you won't miss out on the opportunity to purchase the item once it is back in stock. Your satisfaction is important to us, and we want to make sure you have the best chance to secure the products you love!
